1-3 business days
Canada 3-5 business days
US 5-10 business days
Elsewhere 7-14 business days
Q: It's been 5 business days and my parcel still hasn't arrived.
A: Most likely your package is due any day now, please contact us at email@example.com and we can give you an arrival estimate, inform you of any known delays and open a communication channel to resolve your issue.
Q: Does my order have tracking?
A: At the moment we only offer tracking with Canadian Expedited orders. We use Canada Post as our primary shipping carrier. Tracking on US orders is a minimum of 20$ and it's been our experience no one is willing to pay this premium. We ship our packaged to US via Canada Small Packet Air mail. This is a reliable postal service and the package usually will arrive at it's destination within 7-10 business days. If you suspect your parcel has been lost in the post please contact us at firstname.lastname@example.org
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. The Customer is responsible for paying these fees and should be willing to do so before purchasing.We are not responsible for delays due to customs.
Q: Can I mark my order as a gift to avoid paying customs/duties?
A: Unfortunately, no. All parcels being delivered outside Canada are required to have a detailed customs form filled out. This include the value of the goods, their weight and a brief description.
According to Canada Post, a gift is an item sent personally and must include a card or something else that indicates it is a gift. By law gifts do not include items sent by a business.
Please message us at email@example.com if you have any questions or need any assistance.
We do offer wholesale to small shops and boutiques (online or brick and mortar). For price list please email us at firstname.lastname@example.org. In the email please tell us a little about your establishment, if you would like the price list in USD or CAD, and any other pertinent information.
Returns & exchanges
We don't accept returns, exchanges or cancellations, but please contact us if you have any problems with your order at email@example.com